Frequently Asked Questions

Q) Do you sell to the general public?
A) We currently only sell to apparel businesses with a reseller license.

Q) What about wholesale pricing?
A) When you are logged in, you will be able to see the wholesale prices for each prepack.

Q) Does your company comply with the Transparency in Supply Chains Act of 2010?
A) Yes, we are making every effort to comply with the new law and require our suppliers to certify that they are in full compliance.

Q) Do you ship international orders?
A) Currently we ship to Canada, Puerto Rico and Mexico. If you use a verified freight forwarder in the U.S., we can ship the merchandise to them and they can forward it to you.

For your orders, please contact at:
TEL: 213-746-7778
EMAIL: support@sanssouciclothing.com

Q) Are you open on weekends?
A) No, but the showroom holds sample sales on select Saturdays.

Q) What are your business hours?
A) Our normal business hours are Monday thru Friday 9:00AM to 5PM PST.

Q) Can we come to your showroom for pick-ups?
A) Yes, all orders can be picked up at the showroom. Please confirm that it is ready prior to pick up.

Q) How come I can't log in?
A) If you forgot your login or password, please contact us for assistance.

Q) Do you have a catalog?
A) No, our clothing are constantly updated online and currently do not have a printed catalog. The best way to view our entire wholesale line is to look at the website.

Q) What's your minimum?
A) We require a minimum order of 1 prepack per style. This is usually 6 pieces.

Q) How much is shipping?
A) Shipping cost is dependent on your location and the dimension of your item.

Q) How long does it take to receive my order?
A) General processing time may take up to 2-3 business days. Transit time varies based on your shipping location.

Note: We will not be liable for delays in shipping caused by external causes (i.e. natural disasters, acts of terrorism, traffic accidents, etc.) or delays caused by the shipper (UPS or USPS).

Q) Where are your clothes made?
A) Our clothing are manufactured both domestically and overseas.

Q) Can I mix and match the clothing sizes?
A) No, you can't pick and choose sizes in the prepack.

Q) Can I buy less than the prepack?
A) No, we don't have a dollar minimum but you must buy at least a prepack.

Q) Can I get samples?
A) No, we don't offer samples.

Q) Can I buy only one piece?
A) No, we don't sell single pieces. You must purchase at least the minimum.

Q) Do you have a return policy?
A) Yes. Please refer to the return policy page. Note: no refunds.

Q) Do you offer any discounts?
A) There is a first time customer discount and occasional promotions available through our newsletter.

Q) Do you have any coupon codes?
A) We will periodically send out promotional coupon codes to our valued customers.

Q) How much can I charge for your products?
A) We suggest a markup of 50%, but this depends on your target market and location.

Q) Do you have additional styles?
A) All of our products are posted on our site, and new styles are added on a weekly basis.

Q) Can I put my own labels on your clothing design?
A) Yes, we offer private label services. Call us for details.